Annette Barksdale
Owner
Started as a service technician and still reads the after-hours reports.
Omaha, Nebraska
About Barksdale
Annette Barksdale started the company so grocers had a technician who picks up. Thirty-five people now cover racks, cases and walk-ins across eastern Nebraska and western Iowa.
Our crews work in stores that never get a quiet hour: trucks at dawn, a lunch rush, stock work at night. We schedule around that, and we write down what we found.
A technician on the line at any hour
Written findings before repairs
Work planned around delivery days

Who answers
Owner
Started as a service technician and still reads the after-hours reports.
Service manager
Builds the route schedule and decides who rolls on a night call.
Lead refrigeration technician
Runs rack service and start-ups.
Controls and monitoring lead
Sets up controllers and alarm routing.
Dispatch lead
Keeps the on-call rotation and the call-back log.
Credentials
Mechanical contractor registration
NE Registration 000000 · City of Omaha
Registered with the city to pull mechanical permits there; the owner confirms the class and number.
EPA Section 608 certification
Held by each technician who handles refrigerant
General liability and workers' compensation
A certificate is sent on request.
Call-back target: 15 minutes, any hour
On-site target: 2 hours in the Omaha metro
Send the store list and we will come and look.